February 2020 Newsletter

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FIELD CASE MANAGEMENT AT WORK!

"THANK YOU, THANK YOU, THANK YOU! You probably saved claimants life recommending he follow up with his PCP or go to the hospital for 2 blood clots in his left leg and 2 blood clots in his lungs. You are an asset to our team. We appreciate your expertise in medical management and keeping a close eye on our claims. Thanks again.”

"Thanks for all of your help on this. I am sure you helped him recover better and quicker than if you have not been involved. I know your calm presence and emotional support made a big difference, especially since his wife was not able to be there for him. I was not expecting this good of an outcome! I really appreciate your assistance and look forward to working with you again.”

"Upon routine review of this case, I was very much impressed with your excellent job. I just wanted to send you my kudos and thank you for your wonderful dedication and commitment to this case." 

"Thank you so much for going the extra mile on this claim to bring it to resolution. You are an outstanding NCM and fantastic with all the details.”